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Community Guidelines

At Fairfurt Logistics, we want our customers, riders and partners to have the best possible delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Fairfurt GO! platform has a safe and positive experience. 

General

Be respectful: Our riders are at the heart of our business, collecting deliveries and delivering it to your door. We ask that you treat our riders with respect and report any behavior that you find unprofessional to us directly by contacting Fairfurt Customer Support, so we can take appropriate action. We want everyone who uses Fairfurt GO to have a great experience, and being respectful to one another is key. 

Be prompt: When you receive a notification that your rider is on their way to you, please ensure that you are ready to collect your delivery. This is so that our riders do not have to spend time waiting around for customers to come and collect their deliveries when they could be working. 

Fraud: Fraudulent activity undermines the trust that we have built with our community and within our business. Committing fraud is a criminal offence. We have a number of measures in place to monitor fraudulent activity from customers, as well as riders and partners. If an account is found or suspected to be engaging in fraudulent activity, we will take action which may result in:

Deactivation of your Fairfurt GO! account; and/or

Escalation to the relevant authorities. 

CUSTOMERS FAQ

Most frequent questions and answers

There are 4 delivery options:

Same Day Delivery: The service runs from 9 AM to 6 PM. For deliveries expected by 5 PM, orders should be placed before 12 PM For deliveries expected to be delivered by 6 PM, orders should be placed before 2 PM.

Dedicated Delivery: The service runs from 9 AM to 6 PM. For deliveries expected by 5 PM, orders should be placed before 12 PM For deliveries expected to be delivered by 6 PM, orders should be placed before 2 PM. The bike will be dedicated to you at all times.

Shift Delivery: The service runs from 9 AM to 6 PM. For deliveries expected by 5 PM, orders should be placed before 12 PM For deliveries expected to be delivered by 6 PM, orders should be placed before 2 PM. There should be 3 and above packages at the pickup address at the same pickup time.

Check our apps to see the “cities” drop down we cover. We are building our network to cover other areas as soon as we can.

The cost of a delivery is dependent on:

The delivery option chosen.

The distance between the pickup and delivery locations.

The quantity and weight of the delivery.

You can make a quote request on our website or the Customer App, by inputting the pickup and the delivery locations.

The app determines the price per kilometer. With the base fare of 100 naira, price estimate is calculated as: 100 naira base fare + 50 naira per kilometer. There is no minimum fare.

(We can delivery anything which can fit into the available vehicles, except for illegal items as defined by the Federal Government of Nigeria.)

You may select one of the 3 vehicles :

Motorbike
Car
Van

You can pay by Cash or by using your Debit Card in the app.

We also accept MasterCard®, Visa Credit, and Debit cards.

Our preference is to always use the app. If the delivery is a flagdown, ensure that the pilot completed pickup and drop-off locations details so you can see the estimated price on the Fairfurt GO app.

Both the pick up and drop off tasks can be cancelled in the app. 

There is no cost. However, to avoid a cancellation fee, it is important to cancel within the first 5 minutes after you have booked your delivery. 

Our Riders / Drivers handle every delivery with care, no matter the condition and we sincerely hope that your package will arrive safely. However, if your package was damaged while in transit, contact us immediately at [email protected]

The mail should include the delivery ID, a pictorial proof of damage, explanation, time of delivery and fault discovery. We will take immediate action to investigate. If our rider / driver is at fault, we offer the compensation for damages up to N50,000.

BUSINESS FAQ

Most frequent questions and answers

In order to register under our brand, you can sign up and provide all required documents. Your application will be reviewed and we will revert back to you between 1 – 2 working days.

Fairfurt Logistics does not provide insurance for drivers. Drivers provide their own insurance when they sign up to drive with Fairfurt Logistics.

Fairfurt logistics deducts a commission as a base-fare for each ride. The app charges customers based on kilometer not time. As a rider you get to see a list of all available delivery jobs and their prices before you choose your ride. The driver keeps 100% of the tips.

Payments are processed directly in the app after each ride has ended. Payments are then made through direct deposit to the driver’s bank account.

All Fairfurt Apps are free to download from the App Store or Google Play Store.

Yes. Adding a picture makes it easier for your rider to recognize you.

Our riders / drivers handle every delivery with care, no matter the condition and we sincerely hope that our customers package will arrive safely.

If the riders / drivers is at fault, we offer the compensation for damages up to N50,000 to the customer which will be paid by the rider.

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