Community Guidelines
At Fairfurt Logistics, we want our customers, riders and partners to have the best possible delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Fairfurt GO! platform has a safe and positive experience.
General
Be respectful: Our riders are at the heart of our business, collecting deliveries and delivering it to your door. We ask that you treat our riders with respect and report any behavior that you find unprofessional to us directly by contacting Fairfurt Customer Support, so we can take appropriate action. We want everyone who uses Fairfurt GO to have a great experience, and being respectful to one another is key.
Be prompt: When you receive a notification that your rider is on their way to you, please ensure that you are ready to collect your delivery. This is so that our riders do not have to spend time waiting around for customers to come and collect their deliveries when they could be working.
Fraud: Fraudulent activity undermines the trust that we have built with our community and within our business. Committing fraud is a criminal offence. We have a number of measures in place to monitor fraudulent activity from customers, as well as riders and partners. If an account is found or suspected to be engaging in fraudulent activity, we will take action which may result in:
Deactivation of your Fairfurt GO! account; and/or
Escalation to the relevant authorities.